All orders are shipped in plain packaging. The words “The Mood”, “themood.com.com”, or our logos are NOT printed on the outside of your package. It is 100% Discreet!
Our return address is discreetly printed on your package as follows:
|437 South Street|
|Philadelphia, PA 19147|
|FedEx Ground (1-5 Days)|
|FedEx Express Saver ( 3 day)|
|FedEx Stardard Overnight ( By 3 PM )|
|FedEx Priority Overnight ( By 10:30 AM )|
|USPS Express Mail (1-2 Days)|
|USPS Priority Mail (1-3 Days)|
* Delivery time may vary depending on your location. Fedex does not deliver on Saturdays, Sundays or holidays
Same Day Processing:
We ship fast! All orders placed by 2 PM EST will be shipped out the same day (Excluding Saturday, Sunday, and Holidays). All orders are shipped from our warehouse location, Philadelphia, PA 19147. We do not use any 3rd party drop ship companies. When you place an order with us, it comes from us! We ship to residential and commercial address, APO, FPO and AEO.
The Small Print:
|-We do not ship on weekends. Our normal business days are Monday – Friday excluding holidays|
-Orders ship the same day if placed before 2pm EST. Orders placed after 2pm will ship the next business day.
|-FedEx Ground, USPS Priority and USPS Express transit times may vary.|
|-FedEx working business days are Monday thru Friday. (Excluding holidays) FedEx does not deliver on Saturdays or Sundays.|
-FedEx does not deliver to PO Boxes. If you only have a PO Box please use a USPS service.
-At this time we only ship to the continental US, Alaska and Hawaii.